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Home Home and Family Home Business Sales and Marketing Tips for Heating and Plumbing Business Owners
Sales and Marketing Tips for Heating and Plumbing Business Owners PDF Print E-mail
Written by Tal Potishman   
In order for a small business to succeed it will need to have a regular supply of customers and clients. This is more important for the smaller, family owned plumbing and heating companies who rely solely upon just a few employees to make sure all of the day's work gets done and that the books are kept in order. In order to be competitive in the market and to reach as many potential customers as possible, small business owners need to be able to make the most out of a limited marketing budget.
by TalPotishman


In order for a small business to succeed it will need to have a regular supply of customers and clients. This is more important for the smaller, family owned plumbing and heating companies who rely solely upon just a few employees to make sure all of the day's work gets done and that the books are kept in order. In order to be competitive in the market and to reach as many potential customers as possible, small business owners need to be able to make the most out of a limited marketing budget.

Here are five simple tips to help the plumbing and heating small business owners make the most out of a limited marketing budget.

1. Marketing is more about the long term than the short term. It is not meant to be a fast solution to a large problem. It is best to put a company's marketing message on everything that a potential (and repeat) customer could see: the logo should be painted on the company van, employees should wear uniforms, the business should have cards and letterhead printed with the company logo, etc. The more a marketing message gets seen, the more likely it is to attract new customers.

2. The customer's happiness is a business owner's first priority. When the customer is happy he or she is more likely to recommend a company to friends and family members in need of that company's services. "Word of mouth" press is a valuable business asset, especially for independent business owners. Do more than your customers expect or hope for to keep them happy!

3. Avoid raising prices and stick to the price you have quoted to your customers at all costs. Unexpected charges will send a customer running to your competitor. Any extra charges need to be discussed with the customer as soon as the business owner recognizes a need for but before action is taken on them. Let the customer decide if their budget fits the project.

4. Small business owners need to pay attention to referral sources. Keep a tally of where most referrals are coming from: word of mouth, advertising, passing by, phone book entry, etc. This allows business owners to allocate advertising funds correctly and helps them avoid spending money on a marketing tactic that might not be profitable.

5. Build a website for the business. Most plumbing and heating professionals are not aware of how beneficial a website can be to an independent business owner. The site does not need to be fancy. A simple (but good looking) list of services, prices and contact information should be all that is needed to put a small heating and plumbing business on the world wide web.

These are five easy to implement tips that all heating and plumbing small business owners can take advantage of immediately and for very little overhead cost. It is no doubt one of the worst economic climates seen in the western world in decades. However, by being focused on marketing and on good service, any small company can still do well and sustain its growth.

About The Author:

Tal Potishman, editor of Heating Central, writes articles about home boilers , plumbers, Wimbledon plumbers, underfloor heating and solar thermal. He specializes in helping save money by advising on efficient heating.

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